RFW Training — We're Hiring

Customer Relations Manager

Remote (USA) Full-time · 5 days/week $48,000 base + commission $72,000 target earnings W-2

I'm hiring one person to own the thing I care about most: making sure the salespeople and dealerships who train with us actually do the work and actually win. If you don't know who I am or what we do, this probably isn't the right role for you — and that's fine. If you've been following along, keep reading.

Start here — watch the video

Step one

Watch this before you do anything else

This is me explaining the role, in my own words. It's not optional and it's not decoration.

Watch the whole thing. There are instructions in this video that your application depends on. This job is for thorough people — so the application starts filtering for thoroughness right here.

Who I am

The short version

In case you need the recap — though if you do, see above.

When I first started selling cars, I absolutely sucked. Small family-owned Lincoln store, $30,000 my first year, waiting on ups like everybody else.

Then I posted my first video — a raw, unedited seven-minute walkaround of a Lincoln Aviator. It sold a $70,000 Aviator over the phone within 24 hours. I went all in: from 7–8 cars a month to 30+, with about 80% of my business coming from social media. I broke every record at my store and built 1.5 million followers while still working the floor.

Now RFW Training teaches car salespeople and entire dealerships to do the same thing — organic, video-first social media, $0 ad spend, get known and trusted before the buyer is ever in-market. Over a thousand salespeople and dealer clients train with us. This role exists because training only works when people actually do it. That's where you come in.

The job

What you'll actually do

We don't do vague roles. This is the real day-to-day.

Own our dealer client relationships

You'll know — every week — whether each store's floor is logging in, posting, and showing up to calls. You'll run follow-up review meetings with GMs and managers built around one idea: show wins. When a store goes quiet, you're on it before they even think about leaving.

Run group trainings

You'll host and support live group sessions and onboarding walkthroughs — getting new dealer teams and new students moving through the program from day one.

Make the training stick

The heart of the job. DMs, calls, check-ins, accountability. A rep who stops posting is a rep who stops selling — you're the person who doesn't let that happen. Discipline over motivation, applied to a thousand clients.

Work 1-on-1 with individual clients

Our individual students get real coaching, real grading, and real feedback on their content. You'll work directly with them — in the community, on calls, and one-on-one — to move them through the program.

Grow into a coach

Master our methodology and this role becomes a path: from managing client success to coaching clients who train with us directly. Our people move up — that's how we build the team.

The fit

Who this is for

And who it isn't for. Read both honestly.

You've sold cars

Real floor experience, ideally recent or current. You don't need to have been a superstar — solid and consistent beats flashy every time in this job. But you need to know what a Saturday on the floor feels like, because everyone you'll work with lives it.

You do social media

You post. You've built something of your own, even if it's small. You understand the difference between content that grows an audience and content that sells cars — and you'll be showing us your accounts, not describing them.

You're extremely thorough

Follow-up is the whole job. If details slip past you, every client you manage feels it. The application process tests this on purpose — you'll see.

You know what we do here

You understand my methodology and my philosophy — or you've at least done the homework. If you can't tell us what RFW teaches and why it works, don't apply. I mean that respectfully: this role starts too deep inside our world for someone discovering it today.

Who it's NOT for

Order takers. People who wait to be told what to do. People who need managing. Anyone treating this as a side hustle — this is a full-time commitment, and if you're currently on a sales floor, taking this job means leaving it.

The deal

Comp, straight up

No games. Here's the structure — exact rates are in the offer letter, and they say exactly this.

$48,000Base salary (W-2)

$72,000Target earnings, year one

UncappedCommission

Commission is paid on dealer renewals you manage, individual client sign-ups, coaching upsells, and any new business you source. Keep clients winning and renewing — the gap between $48k and $72k closes itself, and $72k isn't a ceiling.

Remote, anywhere in the USA. Full-time, five days a week — but our clients are car people, so your schedule flexes to theirs: some evening trainings, the occasional Saturday. If you've worked a floor, this is nothing new.

Attention

This isn't a typical application

On purpose. The process is the first test of the number one skill this job requires: thoroughness.

Watch the full video above

All of it. It contains instructions your application depends on. Applications that miss them don't get a reply — that's the filter working.

Record your own Loom video (3–5 minutes)

Two things, on camera: share your screen and walk us through your own social media — what you post, what's worked, what hasn't. Then tell us why this role and why RFW — what we do, in your words, and why you're the person to make it stick. And follow the instructions from my video.

Submit the form below

With your Loom link. Then here's our promise: we personally respond to every serious application that follows the instructions. If you don't hear from us within 14 days, it's a pass. No deadline on this listing — we hire when we find the right person, not by a date.

Apply

Ready? Go.

Every field matters. You know why by now.

Got it. 👊

Your application is in. If you followed the instructions — all of them — you'll hear from us personally within 14 days.